Payment policy

Payment Policy

Last Updated: July 2026

At SoftBaby, we are committed to providing a secure and convenient shopping experience.

Accepted Payment Methods

We accept secure payments through Shopify Payments and other supported payment providers, including:

  • Visa

  • Mastercard

  • Apple Pay (where available)

  • Google Pay (where available)

  • EFT or other locally available payment methods (where supported)

All payments are processed through secure, encrypted payment gateways. SoftBaby does not store your credit or debit card details.

Payment Security

Your payment information is protected using industry-standard SSL (Secure Socket Layer) encryption to ensure your personal and financial information remains secure throughout the checkout process.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.

If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

Payment Verification

To protect our customers against fraud, some orders may require additional verification before they are processed. If additional information is required, we will contact you using the contact details provided during checkout.

Pricing

All prices displayed on our website are listed in South African Rand (ZAR) and include VAT where applicable, unless otherwise stated.

SoftBaby reserves the right to change product prices at any time without prior notice. However, once an order has been confirmed and paid for, the price paid will not be affected.

Failed or Declined Payments

If your payment is declined, please verify your payment information or contact your bank or payment provider. Your order will only be processed once payment has been successfully received.