Privacy policy

Privacy Policy

Last Updated: July 2026

Your privacy is important to us. This Privacy Policy explains how SoftBaby collects, uses, and protects your personal information.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Device and browser information
  • Website usage information through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate order updates
  • Improve our website and services
  • Detect and prevent fraudulent transactions
  • Send promotional emails if you have chosen to receive them

Payment Information

Payment information is processed securely by trusted third-party payment providers. SoftBaby does not store your full credit or debit card details.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your shopping cart
  • Personalize your experience
  • Analyse website traffic

You can disable cookies through your browser settings; however, some website features may not function correctly.

Sharing Your Information

We only share your information with trusted service providers when necessary, including:

  • Payment providers
  • Shipping partners
  • Website hosting services
  • Analytics providers

We do not sell or rent your personal information to third parties.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request corrections
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Email: support@softbaby.co.za (replace with your actual email address)