Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with SoftBaby.

We aim to process and deliver your order as quickly as possible.

Order Processing

Orders are typically processed within 5-7 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

We currently deliver throughout South Africa.

Estimated delivery times:

5–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery location.

Where applicable, free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your order.

SoftBaby cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will gladly assist you in tracking your shipment with our courier partners.