Terms and Policies

Effective Date: July 2026

Welcome to SoftBaby. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About SoftBaby

SoftBaby is an online retailer dedicated to providing quality baby safety and comfort products for parents and caregivers.

2. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website.

3. Products

We strive to ensure that all product descriptions, images, colours, dimensions and specifications are accurate. However, slight variations may occur due to lighting, screen settings, manufacturing updates or packaging changes.

All products are subject to availability.

4. Pricing

All prices displayed on our website are quoted in South African Rand (ZAR).

Prices may change without prior notice. However, once your order has been confirmed and payment has been received, the price paid will not change.

SoftBaby reserves the right to correct any pricing errors that may occur on the website.

5. Orders

Submitting an order does not guarantee acceptance.

SoftBaby reserves the right to:

Cancel any order due to stock shortages.
Cancel orders suspected of fraud.
Refuse service where necessary.
Limit quantities purchased.

If an order is cancelled after payment has been received, a full refund will be processed.

6. Payment

We accept secure online payments through approved payment providers available on our website.

Orders will only be processed once payment has been successfully received and verified.

7. Shipping and Delivery

Delivery times are estimates only and may vary depending on your location and courier services.

SoftBaby is not responsible for delays caused by:

Public holidays
Weather conditions
Courier delays
Incorrect delivery addresses supplied by customers
Events beyond our reasonable control

Customers are responsible for ensuring that the delivery address provided is accurate.

8. Returns and Refunds

Please refer to our Return Policy for full details.

Products may be returned only in accordance with our Return Policy.

Refunds will be processed after returned items have been inspected and approved.

9. Product Safety

Our products are designed to improve comfort and safety but do not replace parental supervision.

Parents and caregivers remain responsible for monitoring children while using any SoftBaby product.

Always follow the usage instructions supplied with each product.

10. Intellectual Property

All website content including:

Logos
Product images
Graphics
Text
Videos
Branding
Designs

remains the property of SoftBaby and may not be copied, reproduced, distributed or used without prior written permission.

11. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Upload harmful software or malicious code.
Copy website content without permission.
Interfere with the normal operation of the website.

12. Limitation of Liability

To the maximum extent permitted by South African law, SoftBaby shall not be liable for any indirect, incidental, consequential or special damages arising from:

Use of our products
Use of this website
Delivery delays
Website interruptions
Technical errors

Our maximum liability shall not exceed the amount paid for the product purchased.

13. Privacy

Your personal information is collected, processed and stored in accordance with our Privacy Policy.

We respect your privacy and will never sell your personal information to third parties.

14. Promotions and Discounts

Promotions, discount codes and special offers:

Cannot be exchanged for cash.
May not be combined unless stated otherwise.
May expire without notice.
Are subject to specific promotional terms.

15. Force Majeure

SoftBaby shall not be held responsible for failure or delay in performing obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, courier disruptions, government actions or power outages.